Zwroty i reklamacje

1. Refund and Return policy

1.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third-party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post, fax, or email). Our contact details can be found below. You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website.

If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (for example by email) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

1.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us or a person authorised by us to receive the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note that there are some legal exceptions to the right to withdraw, and some items can therefore not be returned or exchanged.  We will let you know if this applies in your particular case.

2. Warranty of defective product

2.1 Right of warranty

If it is found that the Product is defective, the Buyer is obliged to inform the Seller of this in the event of non-compliance of the Product with the Sales Agreement.

The complaint should include a description of the Product defect, the date of its occurrence and the Buyer’s request.

The complained Product must be accompanied by a Proof of Purchase or a copy thereof.

The Buyer is obliged to return the complained Product to the Seller’s address.

The products are covered by a two-year warranty. After this time, complaints will not be accepted.

Our products are made by hand, therefore a difference of -10/+10 mm from the size presented in the offer is allowed. Therefore, due to its handmade nature, the difference cannot be the basis for a complaint and cannot be considered a reason for return.

2.2 Warranty process procedures

If the above conditions occur,

1. In order to exercise your warranty rights, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). Our contact details can be found below.
2. Please send us clear photographs of the product failure from several different angles using the communication tools below.
3. Within 2 business days, it will be decided whether the fault is a user error or not and a response will be provided via the same communication method.
4. If it is determined that the fault is not caused by usage error, the refund will be made within 14 working days using the refund method deemed appropriate by the seller.
5. The seller will decide whether the product will be physically returned or not. The return process and expenses will be covered by the seller.